Refund policy

At The Men's Outfits, customer satisfaction is one of our highest priorities. We understand that there may be occasions when a product does not meet your expectations or you need to return an item. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through themensoutfits.shop.

By placing an order with us, you agree to the terms outlined in this policy.

7-Day Return Policy

We offer a 7-day return period from the date your order is delivered.

To be eligible for a return, your item must:

Be returned within 7 days of delivery.
Be unused, unworn, and unwashed.
Be in its original condition.
Include all original tags, labels, and packaging.
Be free from stains, odors, alterations, or damage caused after delivery.

Returns that do not meet these requirements may not be eligible for a refund.

Items That Cannot Be Returned

For hygiene, safety, and inventory reasons, certain items are not eligible for return, including:

Final Sale items
Clearance or Closeout products
Gift Cards
Products marked as "Non-Returnable"
Items showing signs of wear, washing, or damage caused by the customer
Products returned without original packaging or tags

If an item is not eligible for return, this will be indicated on the product page where applicable.

How to Start a Return

To initiate a return, please contact our customer support team before sending any items back.

Please include:

Your Order Number
Full Name
Email Address used for the order
Reason for the return
Clear photos of the product (if applicable)

Our support team will review your request and provide detailed return instructions, including the appropriate return address if your return is approved.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping Costs

Unless the return is due to our error, customers are responsible for the cost of returning the item.

This includes returns resulting from:

Ordering the wrong size
Ordering the wrong color
Change of mind
No longer wanting the item
Incorrect purchase made by the customer

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing parts

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

Your Order Number
A brief description of the problem
Clear photographs showing the issue
Photos of the shipping packaging if applicable

Once reviewed, we may offer one of the following solutions:

Replacement item
Full refund
Partial refund
Store credit (where appropriate)

The appropriate solution will depend on the nature of the issue.

Exchanges

At this time, The Men's Outfits does not offer direct exchanges.

If you would like a different size, color, or style, we recommend:

Requesting a return for the original item (if eligible).
Placing a new order for the desired item.

This allows us to process your request more efficiently and helps avoid delays.

Inspection of Returned Items

Once your returned package is received, it will be inspected by our returns team.

During inspection, we verify:

Product condition
Original tags
Packaging
Signs of wear
Eligibility under this policy

Inspection typically takes 3–5 business days after your return has been received.

Refund Process

If your return is approved, your refund will be issued to the original payment method used during checkout.

Depending on your payment provider or financial institution, refunds generally appear within 5–10 business days after processing.

Please note that your bank or card issuer may require additional time before the refund is reflected in your account.

Shipping Charges

Original shipping charges are generally non-refundable.

Shipping costs will only be refunded if:

We shipped the wrong product.
The item arrived damaged.
The item arrived defective.
The issue resulted from an error on our part.

Order Cancellations

Orders may be canceled only before they enter processing.

Once an order has been processed or shipped, it cannot be canceled and must instead follow the return process outlined in this policy.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Refused Deliveries

If a customer refuses delivery of a shipment or fails to collect a package from the carrier, any return shipping fees, customs charges, or handling costs incurred may be deducted from the refund amount where permitted by law.

Lost Return Shipments

Customers are responsible for ensuring that returned packages reach us safely.

We strongly recommend using a shipping service that provides:

Tracking
Delivery confirmation
Insurance (for higher-value items)

The Men's Outfits is not responsible for returns lost or damaged while being shipped back to us.

Fraud Prevention

To protect both our customers and our business, we reserve the right to decline returns or refunds in cases involving:

Excessive return activity
Fraudulent claims
Altered or damaged merchandise
Abuse of our return policy
Returned items that do not match the original order

Each return request is reviewed individually.

Your Consumer Rights

Nothing in this Return & Refund Policy limits any rights you may have under applicable consumer protection laws.

Where local laws provide additional protections, those rights will take precedence over this policy.

Need Assistance?

If you have questions about returns, refunds, or your order, please contact our Customer Support Team.

The Men's Outfits

Business Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT-5)

Phone
+1 (646) 360 6586

Email
support@themensoutfits.shop

Business Address
1012 Marquez Place Ste 106-B
Santa Fe, New Mexico 87505
United States

Our team is committed to providing timely assistance and ensuring every customer has a positive shopping experience with The Men's Outfits.